|
 |
| Support |
> Frequently Asked Questions |
|
|
- How can I tell how many hours I've been online this month?
Go to
Manage Your Account, enter your username and password and then click on "View your usage report".
- How can I make changes to my account?
To change things like your credit card information, billing address or telephone number, go to
Manage Your Account, enter your username and password and then click on the appropriate option.
- Does Iserv disconnect dialup users after a certain length of time?
Iserv disconnects dialup customers after 16 hours of continuous connect time or after 15 minutes of idle time. So, if you've been using your Iserv Internet connection for 16 hours in a row or if you leave your Internet connection unused for more than 15 minutes, your connection will be reset.
If you are getting "bumped off," the culprit is probably your modem or telephone line:
- Modems with outdated drivers and firmware are the most common cause. Updating your driver and firmware is especially important if you have a Winmodem, HCF, HSF or Soft modem. Drivers and firmware can often be downloaded from the computer or modem manufacturer's website.
- A noisy phone line is another common cause. Any noise on a phone line will dramatically reduce the speed and reliability of your connection - to the point where little or no information is exchanged. If you hear static, clicks or any other noise while talking on the phone, you should contact your local phone company and have them run a test.
- What types of issues and products does Iserv support?
We do...
- support the installation and setup of your Internet connection and email service with Iserv.
- support Windows 98, Windows 2000 Professional Edition, Windows Millennium, Windows XP and Macintosh 8.0 and higher.
- give a basic walk-through of uploading files from FTP to your website.
We do not...
- support modems below 28.8 or virus scanning software.
- recommend filters.
- train on website creation (but do have a web development team ready to assist you).
- I got an error code on my computer. What does it mean?
View the error codes and their definitions.
- When will I receive an invoice from Iserv?
If you pay by check or money order:
- You will receive an invoice by the 10th of each month.
- Please write your Iserv account number on all checks and money orders.
If you pay by online checking:
- You will receive an invoice by email within the first 3 days of the month. This invoice is for reference only.
Do not send payment.
- Your checking account will be debited within 5 working days of the first of the month.
If you pay by credit card:
- You will receive an invoice by email within the first 3 days of the month. This invoice is for reference only.
Do not send payment.
- Your credit card will be charged within 3 working days of the first of the month.
- Could you help me read my Iserv invoice?
Following are some definitions based on a sample invoice.
- Account Number - Your unique Iserv account number, which allows us to quickly look up your account information.
- Invoice Date - The date the invoice was created.
- Due Date - The date your balance is due.
- Previous Balance - The amount of money you owed last month.
- Payments Received - The amount of money Iserv received from you last month.
- Charges and Credits - Your charges for this month.
- Balance Forward - The amount of money you presently owe Iserv.
Note: A charge with a minus sign (-) in front of a dollar amount indicates a payment you made or a credit Iserv issued. A total amount due with a minus sign (-) in front of a dollar amount is money Iserv owes you.
- How to Cancel my MSN, AOL, or NetZero Account
Before canceling your non-Iserv account it is wise to sign up with Iserv first. You can do this by clicking here or by calling Customer Services at 1.888.64.ISERV.
- How to cancel your NetZero account:
Call 1-866-841-1442 and have your member ID and credit card information ready, for verification purposes.
Cancel online at http://account.netzero.net/orw/, and follow the directions.
- How to cancel your AOL account:
Call 1-888-265-8008 and have your member ID and credit card information ready, for verification purposes.
Cancel online at www.aol.com keyword CANCEL, and follow the directions.
- How to cancel your MSN account:
Call 1-800-386-5550 and have your member ID, your name and mailing address and the last 4 digits of your credit card number, or your billing telephone number ready, for verification purposes.
Sorry, MSN cannot be cancelled online.
- Where can I get technical support for Pop-up Stopper®?
You can get technical support directly from Panicware either online or via email.
Choose the appropriate link listed below for help:
Online support:: http://www.panicware.com/support.html
Send an e-mail to: support@panicware.com
For more Frequently Asked Questions on Pop-Up Stopper® click here.
|
|
|
|
|
|
